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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. A 15% restocking charge may apply. Check with us before returning an item. You are responsible for freight or handling charges to return the item to us.

Warranty Returns:

You must complete a Warranty Claim form to start the warranty return process. An RGA (Return Goods Authorization) number will be issued. If an item is to be shipped out as a warranty replacement item, It will be invoiced at normal retail price. Upon return and inspection of the old item, if it is deemed to be covered under warranty, a credit for the invoice will be issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Shipping

We ship from this website only to the Lower 48 US States. For International, Hawaii or Alaska shipping, use the "Contact us" link so we can provide you with an accurate shipping quote. Check the item page for availability. If an item availability shows "on order", typical lead time is 2-3 weeks. Due to seasonality, this varies, please check with Customer Care prior to ordering for a more accurate quote. Partial Orders will not be shipped unless specified by customer. If you require partial shipment, Please contact us. Orders are processed between 8am - 3:30 pm Central Standard Time.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.